Location: Dzodze
Date: Friday July 28, 2013
The fourth week of the month is
usually a special month for all national service personnel as allowances start
hitting the accounts fast and hard. Anytime it was time for the collection of
allowances, I was filled with a certain amount of anger. Reason being the bank
I was going into. I have had several experiences at the hands of “bankers” but
I need to be sincere that all my life, the worst “customer” services I have
received has been from Ghana Commercial Bank, our own bank.
I entered the bank with my close
buddy only to be met with a “crowd” of people.
First of all, we were greeted with a pungent smell. Clearly, the
air-conditioner was not working. I wondered why. For a bank which “claims” to
be 60 years old. Wow. Incredible. Amazing.
As I was saying, I enter the bank
with a colleague and walk straight behind the counter. I observe that the
manager is absent, maybe on an assignment because he is the one who normally
attends to us. Luckily, we have another person attending to all service
personnel. To cut a long story short, I walk in to present my allowance sheet.
That is where I meet this huge man sitting in a chair. Realizing that I have no
pen on me, I ask, “Sir, may I please use your pen?” Funny enough, he opens his
mouth and tells me a big “no”. I just look at him and shake my big head. Then I
go out and ask for a pen from my friend. Upon my return, I realize he has a
“huge” face. That’s the kind of customer service Dzodze GCB offers us. Just
look at this:
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They don’t give envelopes when people come to take
their monies.
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Their customer service is nothing to write home about.
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The bank is ALWAYS overcrowded.
A word to the wise is enough.
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